STANDARD TERMS AND CONDITIONS OF SALE
1. General
These Terms and Conditions govern all services, programs, products, and engagements offered by Wellness Together. By booking a service, purchasing a product, or engaging with our offerings, you agree to these terms.
Any variations to these terms must be agreed to in writing.
2. Nature of Services
Wellness Together provides holistic wellness services including coaching, events, retreats, and educational content.
Our services are intended for personal development, emotional wellbeing, and lifestyle support. They do not replace medical, psychological, or professional healthcare advice. Clients are encouraged to seek appropriate licensed professionals where necessary.
3. Bookings and Payments
All bookings must be paid in full prior to the scheduled session, event, or service unless otherwise agreed.
Payments are non-transferable unless explicitly approved.
For services with scheduled sessions or events:
4. Cancellation and Rescheduling
Clients may request to reschedule a session with at least 24 hours’ notice.
Cancellations made less than 24 hours before a scheduled session may not be refunded or rescheduled.
For events, retreats, and group programs:
Cancellation terms will be specified at the time of booking
Deposits, where applicable, may be non-refundable
5. Refund Policy
Due to the nature of coaching and experiential services, refunds are generally not provided once a service has been delivered.
Refund eligibility, if applicable, will be outlined at the time of purchase.
Physical products may be eligible for return or exchange if defective, subject to review.
6. Client Responsibility
Clients are responsible for their own decisions, actions, and outcomes.
Wellness Together does not guarantee specific results. Our role is to guide and support, but transformation depends on individual engagement and commitment.
7. Confidentiality
All personal information shared during sessions will be treated with respect and confidentiality.
However, confidentiality may be limited in cases where:
there is risk of harm to the client or others
disclosure is required by law
8. Intellectual Property
All materials, content, frameworks, and resources provided by Wellness Together remain the intellectual property of the business.
Clients may not reproduce, distribute, or share these materials without permission.
9. Limitation of Liability
Wellness Together will not be held liable for any direct or indirect loss, injury, or damages arising from participation in services, events, or the use of products.
Clients participate voluntarily and assume full responsibility for their wellbeing.
10. Products
For any physical or digital products sold:
Product descriptions are provided to the best of our knowledge
Individual results or experiences may vary
11. Payment Default
Where payment is not received as agreed, Wellness Together reserves the right to:
suspend services
charge reasonable administrative or recovery costs
12. Governing Law
These Terms and Conditions shall be governed by the laws of Kenya.
Late arrivals may result in reduced session time
Missed sessions may be forfeited